Community FAQ's

Clear Springs Place Community FAQs

Amenity Access

Pool

What are the operating hours of the pool?

Pool opens on April 1 and is closed on October 1 of each year. Hot tub opens on April 1 and is closed on November 1 of each year. HOURS - All pool activities must end by 10:00 p.m. Sunday to Thursday and midnight on Friday and Saturday.

How many guests can I have at the pool?

Residents are permitted up to 4 guests at any time.

Where is the pool located?

The pool is located at 3002 Warm Spring Lane

Is alcohol allowed at the pool?

Use of alcohol is permitted at the pool under the following circumstances: No glass containers, bottles, glasses etc are permitted in the pool area.

Clubhhouse/ Community Center

How can I reserve the clubhouse for a party?

The clubhouse can be reserved by logging into TownSq and clicking on the Reservation link on the menu bar.

Smoking is not permitted inside the clubhouse.
A $200.00 refundable damage deposit plus a $50.00 refundable cleaning deposit is required to reserve the clubhouse. (See below for club cleaning instructions)
The clubhouse may be reserved by any resident for the purpose of a private function.
The resident will be in attendance at all times during the function.
The pool, hot tub and pool areas surrounding the clubhouse cannot be reserved exclusively by any resident for any function.

A maximum of four (4) guests per residence in the pool area also applies when you reserve the clubhouse.

Clubhouse Cleaning Instructions
Pick up all trash from inside and outside clubhouse and patio/pool area. This includes the parking lot, if your guests have left anything (cups, bottles, miscellaneous trash). REMOVE TRASH FROM THE PREMISES. Please take your trash home and put out on trash day. Do not leave the trash at the curb in front of the club house, as animals can get into it before trash day.
Sweep patio entries.
Vacuum the carpet. Use the carpet cleaner or water to remove spills on the carpet.
Sweep, vacuum, and damp mop all tile floors.
Clean the microwave and the refrigerator inside and out.

Wash kitchen counter tops and clean the sink.
Clean the men's and women's bathrooms - toilets, sinks, mirrors, and counter tops.
Clean all the furniture (wipe off table tops - vacuum furniture to remove crumbs)
Please keep cleaning supplies in the utility closet in the kitchen area on the second shelf from the top. This will prevent small children from getting into these items.

Architectural

What types of exterior modifications can I make to my home without requiring approval of the association?

All exterior modifications or improvements should be approved through the community association's architectural control process. Please complete the architectural request form.

Where do I find my community's architectural modification request form?

The architectural modification requests can be submitted on Town Square under tools, architectural review.

What's the process for submitting the application? How long does it take to get approval?

Once the application is submitted it will be reviewed by the ACC Committee of volunteer homeowners is tasked by the Board of Directors to review each submission to determine that the request is in compliance with the association's architectural guidelines. A response from the committee may take as many as 5 business days from the date of submission. Please ensure that you provide as much information as possible with your application to avoid delays.

What is the status of my application?

If you have not heard from the Community Manager or the ACC Committee within 5 business days from the date of submission, please submit a request via TownSq.

Board Meetings

How do I find out when the next Board meeting takes place?

Board Meeting dates and times are typically noticed via the News and Events section of TownSq. If you have registered your email address, we will also send meeting details via email in advance of the meeting.

Where can I find copies of the most recent Meeting Minutes?

Meeting minutes are posted in the Documents section of TownSq.

Common Area Maintenance

What does the Association maintain and what am I responsible for maintaining?

The landscaper contract includes Front yard mowing, edging, clean up, hedge trimming, pre-emergent and post emergent. He will also fix a sprinkler head if his crew breaks it. Extra services are available upon request at a special rate their number is 972-390-2122.

I need to report a maintenance issue to a common area in the community...

We sincerely appreciate your efforts in alerting our management team of any maintenance issues in your community. Please submit a request via please submit a request via TownSq and include a picture and as much detail as possible where applicable. You will be able to track the status of your request via TownSq.

What is the trash/waste pick-up schedule for my community?

Trash - Tues & Friday, Recycling is Friday

What is the bulk pick-up schedule for my community?

Every Friday

How do I get electric/gas/water/trash service?

Water- City of Richardson, Electric- TXU

How do I get a mailbox key?

Please contact your local United States Postal Center for instructions on obtaining your mailbox key or contact a locksmith if your house was purchased as a resale.

Compliance

I just received a violation notice. Who can I talk to about it?

Covenant violation related inquiries can be directed to our Compliance Department at compliance@goodwintx.com. Additional contact information is available on the notice you received.

I need to report an issue with a neighbor's home.

Please submit a request via please submit a request via TownSq and include a picture and as much detail as possible where applicable.

When does your compliance driver come through our community?

The schedule will vary, but our compliance drivers typically visit the community on a bi-weekly basis. Spot inspections are also completed.

Is there a list of do's and don'ts I can give to my tenant?

A copy of the community's Covenants, Conditions and Restrictions can be found on your community's website by visiting www.goodwintx.com and entering your community name in the ?Find My Community Page? field at the top right corner of our webpage.

Contacts

Who can I reach for help?

We have a team of industry professionals standing by to assist you. Here are the various ways you can reach us:

TownSq App: Submit a request via our web and mobile application.

Customer Service Team: Available Monday-Friday, 8:00 AM-6:00 PM.

855-289-6007 or info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com.

Compliance Team: Covenant violation related inquiries can be directed to compliance@goodwintx.com.

How can I reach the Board of Directors?

You are invited to address the Board of Directors at the next scheduled Board Meeting or by submitting a request via TownSq.

Documents

Where can I find the governing documents of the association?

A copy of the community's governing documents can be found on your community's website by visiting www.goodwintx.com and entering your community name in the ?Find My Community Page? field at the top right corner of our webpage.

Financial

What is my balance?

You can view your account balance by logging in to TownSq. You may also request your balance by contacting our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com

How do I pay my assessment?

For your convenience, we offer several payment options:

Option 1: Mail-In Your Payment to the following address:

DCSP Clear Springs Place

c/o Goodwin Processing Center

PO Box 93447

Las Vegas, NV 89193-3447

Option 2: TownSq website (www.townsq.io) or mobile application. Your account balance is also available by accessing your TownSq account.

From the web:

From the top of your home page feed, select the account you?d like to make a payment on.

Click ?make a payment? to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment.

From the TownSq App:

From the top of your mobile feed, choose the account you?d like to make a payment on.

Click ?make a payment? to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment.

TownSq offers both ACH and debit/credit card payment options. When making credit card payments online, there is a $1.50 convenience fee plus 3.5% of the total payment amount. This fee is based on your assessment. When making a payment via e-check, there is a $1.50 convenience fee.

Option 3: Bank Bill Pay Service - If you use a bill payment service that automatically makes payments for you, please change the name of the payee and the address for payment to the PO Box address referenced above. You will need to note your account number and association code (DCSP) in the memo section of your check.

Can I pay my assessment with a credit/debit card?

Yes, credit/debit cards are accepted through TownSq.

From the web:

Login to TownSq at https://app.townsq.io/login

From the top of your home page feed, select the account you?d like to make a payment on.

Click ?make a payment? to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment.

From the TownSq App:

From the top of your mobile feed, choose the account you?d like to make a payment on.

Click ?make a payment? to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment.

What is my property code?

Your Property Code is DCSP

What is the Management ID?

6587

When is my assessment due?

Assessments are due on the 1^st of each month and late on the 30^th. Late fees are $15.

Are there any fees associated with online payments?

When making credit card payments online, there is a $1.50 convenience fee plus 3.5% of the total payment amount. This fee is based on your assessment. When making a payment via e-check, there is a $1.50 convenience fee.

Why does my account show a negative number?

A negative number means that you have a credit balance.

I received a letter about a past due assessment. Who can I talk to about these fees?

Contact our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com.

Who can I talk to about setting up a payment plan?

Please fill out the payment plan request form on our website at Payment Plan | Goodwin & Company (goodwintx.com)

How do I update my Western Alliance payment information?

To update existing Western Alliance recurring payments, click here.

How do I cancel my Western Alliance auto draft?

To update existing Western Alliance recurring payments, click here.

What is my assessment paying for?

Your community assessment pays for the operating expenses of the association. This can include utilities, road maintenance, landscaping, amenity maintenance, insurance, etc..

Where can I find my account number?

You can find your account number in your billing statement or coupon book. If you cannot locate your account number, please contact our Customer Service team at 855-289-6007.

Insurance

My lender is asking for a copy of the association's insurance. Where do I get this information?

Contact our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com. You can also submit a request through TownSq.

How do I add my property to reflect on the insurance certificate?

Contact the Association?s Insurance Agent:

List Insurance Agent?s Contact Info Here.

Owner Information

How do I update my contact information/mailing address?

Contact our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com. You can also submit a request through TownSq.

Resales

How do I get a lender questionnaire completed?

Lender questionnaires can be ordered via the Goodwin website at Home | Goodwin & Company (goodwintx.com) .

How much does a lender questionnaire cost?

Visit the Goodwin website at Home | Goodwin & Company (goodwintx.com) for pricing.

Where do I obtain a resale certificate?

Resale Certificates can be ordered via the Goodwin website at Home | Goodwin & Company (goodwintx.com)

I'm the Lender and would like to get a statement. Is there a charge for this?
A statement can be ordered via the Goodwin website at Home | Goodwin & Company (goodwintx.com)

Rules/Regulations

What is the community's rental/leasing policy?

Any lease agreement between an Owner and a lessee shall be in' writing and provide that the terms of the lease are subject to the provisions of the. Declaration; By-Laws, and Articles of Incorporation; and any violation of any provision of said documents will be a default under the terms of the lease

What is the community's pet policy?

No animals; livestock or poultry of any kind shall be raised, bred or kept on any of said Lots, except that a reasonable

number, consistent with a residence; of dogs, cats or other household pets may be kept, provided that they are not kept, bred or maintained for any commercial purpose.

What is the community's parking policy?
PARKING IN COMMON AREA PARKING LOTS
Clear Springs Place is a private community and as such all rules are established for the benefit of all our homeowners. The parking lots in front of and behind the clubhouse are for the use of the homeowners and their guests only. The following rules and regulations are set forth by the Board of Directors and /or stated in the Association's Declarations and Bylaws.
1. All homeowners are requested to park their vehicles in either their own garage or driveway whenever possible.
2. Street parking is governed and permitted within the bounds of the City of Richardson's ordinances. The city ordinance requires that any vehicle parked legally on a city street and not moved daily, must be moved a minimum of three (3) feet every 48 hours.
3. As provided in the Association's Declarations and Bylaws, No parking space on the property (including driveways) shall be used for the storage of boats, trailers, campers, RV?s, unused or inoperable vehicles, or any other item that the Association deems unsightly or inappropriate.? Inoperable vehicles are defined as any vehicle with an expired inspection sticker, an expired license tag, flat tire(s), or a vehicle parked in the common area parking lots and not used for a period longer than 14 consecutive calendar days.
4. The parking lots by the clubhouse are for parking use by homeowners and their guests in conjunction with activities within the community, at the clubhouse, or within the pool area. They may not be used for any non-parking organized activities of any nature without permission from the Board of Directors.
5. Vehicles used for commercial enterprises shall not be parked in the common area parking lots.
6. The parking lots can be used for temporary storage by guests of homeowners for travel trailers or motor homes during visits, with prior permission from the Board of Directors. However, the length of time will be limited to no longer than 14 consecutive calendar days.

Please remember that the parking areas and common facilities are the private property of the Homeowner's Association, and are provided for appropriate use by all homeowners and their guests.

TownSq

What is TownSq?

TownSq is an all-in-one mobile app designed to help you connect, collaborate and stay up-to-date with your community – any time on any device. TownSq streamlines operations for board members and simplifies community living for homeowners. With TownSq you can:

•   Easily communicate with neighbors, community managers, and board members
•   Manage your account and pay online
•   Get up-to-date community news and events
•   Request and review status of service inquiries
•   Participate in community polls
•   Access community forms and documents
And more…

How do I register for TownSq?

Registering for TownSq is fast and easy. Follow the steps below to get started:

Using a computer please Visit TownSq, you have two options to register:

Sign up with email: Enter email address and agree to the Terms of Use by checking the box to proceed then selecting continue. A confirmation email will be sent to the indicated email address, including the next steps. The confirmation email will expire in 1 hour.

If the confirmation email isn't received, click "Resend Email" after checking your spam folder. A link will be provided in the confirmation email in the event the "Complete Sign- Up" button does not redirect to the TownSq website.

Be sure to verify the “Community account information” is correct before clicking “Confirm”

Enter Password and Confirm password

Click on Sign up

Click Explore Town Sq

Sign up with Account Number: You will be prompted to enter the following information:

• Zip/Postal code

• Account number

Once finished, check the box “I agree with the Terms of Use” and select continue to proceed.

Next, you will be prompted to choose an email address and password for your TownSq account. Once completed, you will have successfully created your account

I'm getting an error when I try to register for TownSq:

Contact our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwintx.com.

Live Chat is available on our website at www.goodwintx.com.

How do I change my email preferences for TownSq notifications?

Once you have logged in to TownSq, you can edit your notification preferences by editing your profile. To edit your profile, click on your name in the top right-hand corner of the TownSq page and a drop down will appear with the “Edit Profile” link.

How do I submit a request in TownSq?

Once you have logged in to TownSq, click the “Requests” link on the menu bar on the left-hand side of your screen.

I forgot my TownSq password, how can I reset it?

Visit https://app.townsq.io/user-recovery to reset your password.